Right of withdrawal

Model instructions on withdrawal pursuant to Article 49, paragraph 4 of Legislative Decree 21/2014

Excerpt from the “General Terms and Conditions of Sale” of the Site www.azline.co to which reference is made in full.

Art. 9 – RIGHT OF WITHDRAWAL AND RETURNS POLICY

9.1. Pursuant to Articles 52 et seq. of Legislative Decree No. 206/2005, the Buyer may exercise the right of withdrawal by expressly declaring his intention (no need to indicate the reason) and returning the goods received in their original packaging, complete with all documents and obtaining a refund of the price paid.

9.2. The Buyer who, for any reason, is not satisfied with the purchase made, has the right to withdraw from the contract, without penalty and without specifying the reason, within the term of 14 (fourteen) calendar days from the day of receipt of the goods purchased (the date on the delivery note is full proof). In the case of separate delivery of several goods, ordered by the Consumer Customer in a single order, the term of 14 (fourteen) days for the exercise of the right of withdrawal shall run from the day on which the last good is delivered. The right of withdrawal must be exercised in accordance with the mandatory conditions established by AZLINE.

MODE OF EXERCISING WITHDRAWAL

9.3. To exercise the right of withdrawal, the Buyer shall:

  1. within the term of 14 (fourteen) calendar days from the day of receipt of the goods purchased or, in the case of multiple orders, the last good received), send an appropriate communication to [email protected] using the following FORM. Notices of withdrawal sent by different methods must contain the same information as indicated in the aforementioned form (customer’s personal data, contact details, indication of the good(s) to be returned, order number and date, date of receipt of the purchased good(s)).
  2. within the period of 14 (fourteen) calendar days from the date of notice of withdrawal, ship the purchased product to the Seller in accordance with this Article.

COSTS TO BE BORNE BY THE CUSTOMER

9.4. All costs of redelivery of the products shall be borne by the Buyer who will, directly or by other means, deliver them to:

AZLINE – Via alla Ferrovia 33, 33080 Porcia (PN) – Italia.

All items must be received in the same condition as received, provided with the original packaging, accessories and all documents that are part of the package and the original packaging; it is not allowed to resend the goods by any other means. The Customer shall only be liable for the decrease in value resulting from handling other than “normal” and necessary to verify the nature, characteristics and operation of the goods. Concerning the state of the goods, they must be in a normal state of preservation, without obvious signs of use that would diminish their value and prevent their resale: therefore, products that have been used, show signs of use other than that required by the characteristics and nature of the same, damage or dirt will not be accepted.

EFFECTS OF WITHDRAWAL

9.5. AZLINE will accept the returned goods reserving the right to ascertain that the products have been returned in their original state, without signs of wear and tear and with all original packaging, accessories and documents; only in this case will it credit back, within 14 (fourteen) days from the day on which it is informed of the withdrawal, the amount paid by the Purchaser for the purchase of the products or to the different amount in the event of a decrease in the value of the goods referred to in Article 9.4. The Seller reserves the right to withhold the refund until it has received the Products subject to the right of withdrawal. If, on the other hand, the terms, conditions and deadlines for exercising the right of withdrawal, as specified in this article, are not met, the Buyer shall not be entitled to a refund of the sums already paid. In such case, the Buyer may re-obtain, at its own expense, the Product in the state in which it was returned to the Seller. Otherwise, AZLINE may retain the returned Products, in addition to all sums already paid by the Buyer for the relevant purchase. Shipping and transportation costs, as well as any taxes and customs duties, shall be borne by the Buyer.

9.6. Pursuant to Article 59, I paragraph lett. c), d) and e) of the Consumer Code, the right of withdrawal is excluded in the event that the sale relates to Products made to measure or customized (indicated in the cart and/or in the confirmation email with the words “Customized”) or which by their nature can not be returned or are liable to deteriorate or alter rapidly.

RETURN FROM FOREIGN CUSTOMERS – RETURN FOR INTERNATIONAL CUSTOMERS

Foreign customers have the right to return within 14 days of receipt of goods. Return shipping is the responsibility of the customer and any customs clearance costs (for customers residing outside the European Union) that may be advanced by the Seller will be deducted from the final refund. If you need more information please contact us by e-mail: [email protected].